Your satisfaction is important to us. If you receive an eligible product that does not meet your expectations, you may request a return under the terms of this policy.
Return Period
Eligible items may generally be returned within 30 days from the date of delivery.
Requests submitted after the return period may not qualify for a refund or exchange.
Return Conditions
Returned merchandise should:
- Be unused and in its original condition.
- Include original packaging where applicable.
- Include all components, accessories, and materials supplied with the product.
- Not show signs of misuse, unauthorized modification, installation, or damage.
Products Excluded From Returns
Returns may not be available for:
- Personalized or made-to-order products.
- Digital products or downloadable content.
- Gift cards.
- Clearance or final-sale items.
- Products that have been used, installed, altered, or damaged.
Refund Processing
After a returned item arrives, its condition will be reviewed.
If the return is approved, the refund will be issued to the original payment method used for the purchase.
Depending on your payment provider, additional time may be required before the refund appears in your account.
Damaged or Incorrect Orders
If your order contains a damaged, defective, incomplete, or incorrect product, please retain the product and packaging while the issue is being assessed.
Return Delivery Costs
If a return is not related to a confirmed defect or fulfillment error, the customer is generally responsible for the applicable return shipping cost.